FAQ

How long does shipping take?
Orders are processed within 1–2 business days. Delivery typically takes 5–12 business days, depending on your location.

When will I receive my tracking number?
Tracking information is sent within 24–48 hours after your order has been shipped.

Can I modify or cancel my order?
Orders can be modified or canceled within a short time after purchase. Please contact us as soon as possible.

Do you ship internationally?
Yes, we ship to multiple countries. Delivery times may vary depending on the destination.

What if my item arrives damaged or incorrect?
Please contact us within 48 hours of delivery with photos of the issue. We will assist you as quickly as possible.

Can I return my order?
Yes, you can request a return within 14 days of delivery. Items must be unused and in original condition.

How can I contact customer support?
You can reach us via email at support@cloudsunglass.com or by phone at +39 3208794832.

Are payments secure?
Yes, all transactions are processed securely through trusted payment providers, including Shopify Payments.